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Nadeau, C-L., Messier, S., Huot, I. (1998) Guides des services offerts aux blessés de la route, au Québec, Université de Montréal, 212p. (In French)


The directory of services entitled « Guide des services offerts aux blessés de la route, au Québec » was developed to help all those injured in road crashes and their families locate the available services to rehabilitate their health or at least to reduce the number and severity of problems caused by the motor vehicle crash; the help offered by many services should facilitate their rehabilitation and recovery to a normal life. The book was also written for professionals and other health care workers from different associations to provide an overview of existing services and as a general reference. It can be accessed in reading the book, published by the CRT, or through a Web site.

Information in the pre-hospitalization section was collected by means of a literature review on the emergency pre-hospitalization services and through interviews with representatives from government agencies, i.e. the Société de l’assurance automobile du Québec (SAAQ) and the Ministry of Health and Welfare (MSSS). Regional information was collected by means of surveys sent to the heads of emergency services in each region. Some information in this section was also downloaded from the Web site of Urgences-Santé. Information for the section on hospitalization services was obtained through an interview with the MSSS and from one publication from this ministry. Finally, the most detailed section, which concerns post hospitalization services, was based on information from several sources: interviews with key personnel, lists of organizations, consultations of existing guides, etc. All the information, including addresses and phone or fax numbers, was updated as of the Spring of 1998 and several external reviewers from different disciplines have verified its accuracy.

A close collaboration was created between the Jean Meloche Foundation and the Laboratory on Transportation Safety of the Centre for Research on Transportation of the Université de Montréal. This initiative was made possible by a donation from the Jean Meloche Foundation to the Université de Montréal. To the best of our knowledge, this is the first directory of its kind in Quebec,despite the obvious need on the part of crash injury victims of all ages and their families for guidance in learning about the diverse and multifaceted private and government resources available. This project began in the summer of 1996 and was completed in the spring of 1998.

The guide is divided into three main sections: the first is on pre-hospitalization services, the second is on hospitalization services and the third is on post-hospitalization services. The last of these are much more numerous and diversified than the first two. Each main section is further subdivided into 18 parts corresponding to the 16 regions of Quebec, for which we added Nunavik and the "Conseil Cri de la Baie-James". These subdivisions are intended to facilitate the retrieval of information by area.

Each section of this Guide is intended to present the most complete guide to available resources in Quebec. Section headings include information on: 1) how the emergency pre-hospitalization service are organized; 2) how different hospital centres manage their treatment services according to their resources, and;3) how to assure the medical follow up and the reintegration of the injured persons into their normal environment. By reading this guide, someone injured in a road accident, her/his near relations or any other person interested in health care will easily understand how these services are organized, how the best choice of hospitals is made and particularly how to choose the different posthospitalization services offered to facilitate recovery, readaptation, technical help, home resources, transport services, reintegration into school or professional life, leisure and fiscal advantage or protection of individual rights.

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